Welcome to the Privacy Policy of PosiPic ("we," "our," or "us"). This document explains how we collect, use, and protect your personal information when you use our AI platform for studio-quality photography generation, background removal, and clean-cut exports (collectively, the "Services").
This Privacy Policy applies to all users of our Services, including free trials and paid offerings such as AI scene creation, background cleanup, batch retouching, and other tools supporting creators and merchants.
We may collect the following types of information:
- Account Information: Name, email address, and contact details you provide when registering an account
- Billing Information: Payment details, billing address, and transaction history for paid services
- Profile Information: Optional information you choose to provide in your user profile
- Service Usage: Information about how you interact with our AI photography and background removal tools, including prompts used, processing time, and output quality
- Website Interaction: Pages visited, time spent on specific features, and click patterns
- Project Data: Information about your image generation and retouching projects, including the number of assets processed and tools used
- Device Details: IP address, browser type, operating system, and device specifications
- Performance Data: Information about your device's performance when using our AI rendering and background removal engines
- Location Data: Approximate geographic location based on IP address (with your consent where required)
- Images and Media: Files you upload for processing, including original, intermediate, and edited versions
- Project Files: Saved projects, editing history, and preference settings
- Generated Content: AI-generated photographs, background-free outputs, and edited assets created through our Services
- Support Requests: Communications with our customer support team via email or in-app chat
- Feedback and Surveys: Responses you provide to improve lighting presets, composition guides, and cutout quality
- Marketing Communications: Your preferences regarding workflow tips, product updates, and promotional campaigns
We use your information for the following purposes:
- Core Services: To provide and maintain our AI photography generation, background removal, and retouching workflows
- Account Management: To create and manage your account, including authentication and access control
- Service Improvement: To analyze usage patterns and optimize our AI models for lighting, scene design, and cutout accuracy
- Feature Development: To develop new creative tools such as scene presets, instant clean background exports, and batch retouching
- Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues
- Service Notifications: To inform you about service updates, maintenance, and important announcements
- Marketing Communications: To send you promotional materials about our Services (with your consent)
- Compliance: To comply with applicable laws, regulations, and legal obligations
- Security: To detect, prevent, and address fraud, abuse, and security threats
- Terms Enforcement: To enforce our Terms of Service and other policies
- Analytics: To gather insights about service usage and business performance
- Research: To conduct research and development to improve our AI capabilities
- Quality Assurance: To monitor service quality and identify technical issues
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption: SSL/TLS encryption for data in transit and at rest across upload, generation, and download flows
- Access Controls: Strict authentication and authorization systems for our team and automated processes
- Regular Audits: Periodic security assessments and vulnerability scans
- Data Minimization: Collecting only the information necessary to deliver our AI imaging Services
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account Information: Retained while your account remains active
- Project Data: Retained according to your subscription tier and preferences
- Support Communications: Retained for a reasonable period to resolve ongoing issues
- Legal Requirements: Retained as required by applicable laws and regulations
You may request deletion of your personal information by:
- Deleting your account through the account settings
- Contacting our support team at [email protected]
- Submitting a data deletion request through our in-product privacy tools or dedicated contact channels
We may share your information with third-party service providers in the following circumstances:
- Cloud Infrastructure: AWS or similar providers for hosting, storage, and GPU rendering
- Payment Processors: Stripe, PayPal, or similar for payment processing
- Analytics Services: Google Analytics or equivalent for understanding how users work with our creative tools
- Email Services: Mailchimp or similar for onboarding tips and product announcements
- Customer Support: Third-party helpdesk software for support ticket management
- Content Delivery: CDN partners that accelerate delivery of generated scenes and background templates
We may disclose your personal information when required by law or to protect our rights, including:
- Legal Process: In response to subpoenas, court orders, or legal investigations
- Protection: To protect our rights, property, or safety, or that of our users
- Business Transfers: In connection with mergers, acquisitions, or sales of business assets
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Portability: Request a copy of your data in a structured, machine-readable format
- Correction: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Objection: Object to certain uses of your personal information
- Restriction: Request restriction of processing your personal information
- Opt-out: Unsubscribe from marketing communications at any time
- Preferences: Manage your communication preferences through your account settings, including updates about new AI scenes and background packs
Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
- Standard Contractual Clauses: EU-approved contractual provisions
- Adequacy Decisions: Reliance on countries with adequate data protection laws
- Other Safeguards: Additional measures as required by applicable law
Our Services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have collected such information, we will take steps to delete it promptly.
We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our website
- Sending email notification to registered users
- Updating the "Last Modified" date at the bottom of this policy
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Website: www.posipic.com
Privacy: [email protected] (for privacy-specific inquiries)
This Privacy Policy was last updated on March 10, 2025.